There’s no way around it: the heart of the BSC quality control process is inspections. If you’re not doing regular inspections and communicating the results, the simple truth is, you’re not doing quality control.
We believe a great inspection process is the key to growing your business, managing your team, and satisfying your clients. We’ve seen the benefits firsthand while helping hundreds of BSCs get the most out of our OrangeQC janitorial inspection software.
The first step to a great inspection process is making up your mind that you’re finally going to prioritize inspections. Still not 100% sure you need to commit? Here are a few signs it’s time to reboot your process—or start one to begin with:
You’re hearing about problems from your clients. Things that should be fixed before they become an issue for your client… aren’t.
You want more insight into your team. Who deserves a promotion? Who needs more training? Inspections data will give you concrete data for when you sit down to have these conversations with your team.
You need better communication. Maybe your cleaning staff and your managers don’t seem to be on the same page about what a clean room should look like. Maybe your customer’s work orders and requests aren’t being handled fast enough—and they’re texting your cell phone after-hours to find out why. Or maybe your communication works well now, but you want to grow your business and need a system that will still work when team doubles.
You want to land new clients. Our own clients tell us that it makes an impact when they walk into a meeting with charts and data that prove they deliver the quality they promise.
If you’re ready to take inspections seriously, click here to sign up for our free, no-strings-attached email course on improving your quality control process. We’ll send you six emails over the course of three weeks that will help you set up your QC process, roll it out to your staff, and use the results to boost your business.